Refund Policy

1. Our 7-Day Refund Guarantee

We want you to be happy with what you learn on LevelUpSkills.io. If a paid course or bootcamp isn't right for you, you can ask for a full refund within 7 days (1 week) of your payment.

The 7-day period starts on the date your payment is confirmed, not on the date the course starts.

2. What Can Be Refunded

• Paid online courses
• Paid bootcamps and in-person programs
• Any other paid enrollment on LevelUpSkills.io

Free courses and free resources have no charge, so there is nothing to refund.

3. When a Refund Is Not Available

We can't offer a refund if:

• More than 7 days have passed since your payment was confirmed
• You have already completed the course or received its certificate
• Your account was suspended for breaking our Terms of Service

4. How to Request a Refund

Email us at [email protected] within 7 days of your payment with:

• Your full name and the email address on your LevelUpSkills.io account
• The name of the course or bootcamp
• Your payment receipt or transaction ID
• A short reason for the refund (optional, but it helps us improve)

5. How Refunds Are Processed

We will confirm your request by email within 2 working days.

Approved refunds are sent back to the original payment method (card, bank account or wallet) within 14 working days. Your bank may take a few extra days to show it.

Once a refund is processed, your access to that course or bootcamp ends.

6. If We Cancel a Course

If we cancel or postpone a course or bootcamp and you don't want to join the new date, you will get a full refund, even after the 7-day period.

7. Contact Us

Questions about this policy or a refund? We're happy to help.

Email: [email protected]

Address: Office 2, 2nd Floor, Building 140, I & T Centre, G-9/1, Islamabad